Driver Screening Process

To become an Instatruck driver or transport operator, drivers must first undergo a thorough screening process.

3 step

Step 1: The online form

We start off by collecting detailed personal and vehicle information through an online form that all our drivers are required to complete. This includes collecting information with regards to exact vehicle dimensions and carrying capacity.

Step 2: Submission of Documents

We then collect the following documents:

  1. Driving Licence;
  2. Vehicle Registration Papers;
  3. Department of Transport Medical Certificate;
  4. Goods in Transit Insurance;
  5. Public Liability Insurance;
  6. Vehicle Service Records

All our drivers are required to have goods in transit insurance (min. $200,000) and  public liability insurance (min. $20,000,000) for general freight.

Step 3: Vehicle Inspection and Safety Check

After we have finished checking through the documentation, we send them to Redbook’s mechanical engineers, where the trucks undergo vehicle and equipment safety checks. Click here to find out more about the Redbook vehicle inspection process.

Step 4: On-boarding in our office

Drivers are invited down to our office in Leederville where we go through an on-boarding checklist outlining all the Dos and Don’ts of being an Instatruck driver. This is an opportunity for the drivers to clarify any questions they may have and where they learn how to operate the Instatruck app. We also provide all our drivers with a list of driver recommendations which outlines the behaviour we expect from them while they are operating as an Instatruck driver.

Our stringent screening process is just one example of the precautions we take to ensure the highest level of service, every time. If you have any questions for us, please feel free to contact us using the form below or directly through the details on the Contact page.


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