Privacy Policy

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Instatruck Pty Ltd (ABN 20 606 806 517) and our related
bodies corporate.

We are committed to respecting your privacy, and this Privacy Policy sets outs out how we collect, use,
store and disclose your personal information.

By providing personal information to us, you consent to our collection, use and disclosure of your
personal information in accordance with this Privacy Policy and any other arrangements that apply
between us. We may change our Privacy Policy from time to time by publishing changes to it on our
website. We encourage you to check our website periodically to ensure that you are aware of our current

Personal information includes information or an opinion about an individual that is reasonably identifiable.
For example, this may include your name, age, gender, postcode and contact details. It may also include
financial information, including your bank details or credit card information, and health information such
medical records.

We may collect the following types of personal information:

• name;
• mailing or street address;
• email address;
• telephone number and other contact details;
• age or date of birth;
• bank details or credit card information;
• health information, such as medical records, that is reasonably necessary for one or more of our
  functions or activities;
• information related to licences, registrations or other certifications held by you;
• your device ID, device type, geo-location information, computer and connection information,
  statistics on page views, traffic to and from the sites, ad data, IP address and standard web log
  information;
• details of the products and services we have provided to you or that you have enquired about,
  including any additional information necessary to deliver those products and services and
  respond to your enquiries;
• any additional information relating to you that you provide to us directly through our website or
  app or indirectly through your use of our website or app or online presence or through other
  websites or accounts from which you permit us to collect information;
• information you provide to us through customer surveys; or
• any other personal information that may be required in order to facilitate your dealings with us.

We may collect these types of personal information either directly from you, or from third parties. We may
collect this information when you:

• register on our website or app (including any information provided by you as part of the
  registration or onboarding processes);
• communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
• interact with our sites, services, content and advertising; or
• invest in our business or enquire as to a potential purchase in our business.

In addition, when you apply to register as a Driver with us we may collect certain information from you
(including your name, contact details, working history and relevant records checks) from any recruitment
consultant, your previous employers and others who may be able to provide information to us to assist in
our decision on whether or not to accept your registration as a Driver or engage you under a contract.

This Privacy Policy does not apply to acts and practices in relation to employee records of our current andformer employees, which are exempt from the Privacy Act 1988 (cth) (Privacy Act).

We may collect, hold, use and disclose your personal information for the following purposes:

• to enable you to access and use the Instatruck app, website and services;
• to check whether you meet any licensing, certification or registration requirements;
• to operate, protect, improve and optimise the Instatruck app, website and services, business and
  our users’ experience, such as to perform analytics, conduct research and for advertising and
  marketing;
• to send you service, support and administrative messages, reminders, technical notices, updates,
  security alerts, and information requested by you;
• to send you marketing and promotional messages and other information that may be of interest to
  you, including information sent by, or on behalf of, our business partners that we think you may
  find interesting;
• to administer rewards, surveys, contests, or other promotional activities or events sponsored or
  managed by us or our business partners;
• to comply with our legal obligations, resolve any disputes that we may have with any of our users,
  and enforce our agreements with third parties; and
• to consider your application for registration as a Driver.

We may also disclose your personal information to a trusted third party who also holds other information
about you. This third party may combine that information in order to enable it and us to develop
anonymised consumer insights so that we can better understand your preferences and interests,
personalise your experience and enhance the products and services that you receive.

We and/or our carefully selected business partners may send you direct marketing communications and
information about additional services or products. This may take the form of emails, SMS, mail or other
forms of communication, in accordance with the Spam Act 2003 (cth) and the Privacy Act. You may optout of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).

We may disclose personal information for the purposes described in this Privacy Policy to:

• our employees and related bodies corporate;
• third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you);
• professional advisers, dealers and agents;
• payment systems operators (eg merchants receiving card payments);
• our existing or potential agents, business partners or partners;
• our sponsors or promoters of any competition that we conduct via our services;
• anyone to whom our assets or businesses (or any part of them) are transferred;
• specific third parties authorised by you to receive information held by us; and/or
• other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information
about your use of our website, such as which pages you visit, the time and date of your visit and the
internet protocol address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your
website usage and remember your preferences. Cookies are small files that store information on your
computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to
recognise you across different websites, services, devices and/or browsing sessions. You can disable
cookies through your internet browser but our websites may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal information. For
example, where a cookie is linked to your account, it will be considered personal information under the
Privacy Act. We will handle any personal information collected by cookies in the same way that we handle
all other personal information as described in this Privacy Policy.

We may hold your personal information in either electronic or hard copy form. We take reasonable steps
to protect your personal information from misuse, interference and loss, as well as unauthorised access,
modification or disclosure and we use a number of physical, administrative, personnel and technical
measures to protect your personal information. However, we cannot guarantee the security of your
personal information.

Our website may contain links to websites operated by third parties. Those links are provided for
convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not
responsible for the privacy practices of, or any content on, those linked websites, and have no control
over or rights in those linked websites. The privacy policies that apply to those other websites may differ
substantially from our Privacy Policy, so we encourage individuals to read them before using those
websites.

You can access the personal information we hold about you by contacting us using the information set
out below. Sometimes, we may not be able to provide you with access to all of your personal information
and, where this is the case, we will tell you why. We may also need to verify your identity when you
request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will
take reasonable steps to ensure that it is corrected.

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have
handled your personal information, you can contact us using the details set out below. Please include
your name, email address and/or telephone number and clearly describe your complaint. We will
acknowledge your complaint and respond to you regarding your complaint within a reasonable period of
time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with
information about the further steps you can take.

For further information about our Privacy Policy or practices, or to access or correct your personal
information, or make a complaint, please write to us at admin@instatruck.com.au.

Effective: 25 January 2015